Return, Refund and Cancellation Policy

Cancellation by Allaboutphilately.com/Customer

As a user, you may cancel your order at any time until the order has been dispatched, after being placed. In such a case we will refund payments, if any, already made by you under the relevant order. The Company at its sole discretion may cancel any order(s):

(a) if it suspects a customer has undertaken a fraudulent transaction, or

(b) if it suspects a customer has undertaken a transaction which is not in accordance with the Terms of Use, or

(c) in case of unavailability of a product, or

(d) for any reason outside the control of the Company including causes for delivery related logistical difficulties.

Further, while all the vendors/sellers do take all measures to ensure accuracy of product specifications and pricing, the details of a product as reflected on allaboutphilately.com, may be inaccurate due to technical issues, typographical errors or incorrect product information provided to the Vendors/Sellers or by a supplier and in such an event you shall be notified as soon as such error comes to the notice of the team of allaboutphilately.com. In such event, allaboutphilately.com reserves the right to cancel your order and refund any amount that may have been paid by you towards purchase of such products.

We maintain a negative list of all fraudulent transactions and non-complying users, and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.

Return & Refunds

It is advised to both buyers and Sellers/Vendors to make video using any mode while packaging and opening the package received.

Notwithstanding the provisions of this section, our policy on returns of products purchased from the allaboutphilately.com is limited to returns made within 10 days of delivery of the relevant product provided that the product is received back in Original condition. If you wish to return a product please contact the seller/Vendor of the product. Once product is returned we  grant credit for the value of the returned product, which will be credited to you in any e transcation mode( NEFT/RTGS). In case payment was made via paypal return will happen via paypal rules only.  However, it is clarified that no returns or refunds are permitted after the product purchased has been used.

For transactions via allaboutphilately payment method. The refund in any situation should not take more than 13 working days to release from our end after the query/ticket has been closed. The payment reflecting in user account will depend on the bank user has account with.

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